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How to Keep Your Job From Driving You Crazy November 2, 2014

Posted by Ann Bertorelli in executive coach, Self-Development, workplace success, workplace success coaching.
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We all haspeak my mindve them. The times when our job is getting on our last nerve. Or we are being kept awake at night re-hashing some workplace drama in our mind. Hardly any of us escape those times, even if we basically love our jobs.

So is there a way that we can keep ourselves safe from these teeth-on-edge times? Well, yes, there is. Mostly when we find ourselves up at night, or in mental disarray, it always goes back to one thing—a relationship or more than one that is just not working.

Tough Times at Work Often Relate to Relationship Breakdowns

When I think back to some of the times in my career that had me tied in knots, they are all related to a relationship breakdown in some way. Some examples: I had a co-manager (who ever thought of such an arrangement was nuts—but that’s for another day.) This co-manager did not get the concept of ‘co’ and figured he was really in charge of the whole department. Thus, I had to constantly fight for my place.

Then in another job I was a brand spanking new manager whose staff thought I did not know a thing about managing people. The truth was that I had been a manager in another company so I was not totally clueless. However, they did not know this, whaving not been at that other company.

Which Work Relationships Could Benefit From Some TLC?

So what are your job crazy-makers? Betcha a bunch of money that they can all be traced back to a relationship or two that’s not in good order or that could benefit from a little TLC.

How do you do that? Understanding that the quality of the relationship (or lack of) is the first step. Then having the intention to do what it takes to make the relationship workable is what you need to do next. And the of course, you’ll need to take some action.

This is What I Did

So in the case of the co-manager from hell, I had to go into the lion’s den and stand up for myself. In the absence of my setting my own boundaries my colleague was perfectly happy to run rough-shod over me. However, once I set my guidelines and expectations, things became a lot better. Which brings me to another point. You don’t have to like another person in your workplace to make the relationship work better. It’s really nice if you do and a lucky circumstance, but it’s really not necessary. Improving a relationship at work—even with someone you don’t particularly like (and let’s face it, you’re not going to like everyone you work with, nor they you) can make your workplace a lot less crazy-making. Heck, it might even make it a place you enjoy spending time in…what a concept!

As for my staff who didn’t respect my potential as their manager, I chipped away at each person—spending time with them, listening to their concerns and roadblocks, and supporting them where I could. By the time I left that job three years later, there was a high level of trust and respect among all of us.

Don’t Forget About the Good Ones

So if you’re in one of your crazy-making periods, think about what relationships need  bolstering. And think about the good ones you have in place. When things go wrong, it’s always good to have someone to share that with who has your back. There’s nothing better than that.

Here’s a Book On the Subject

And in the spirit of shameless self-promotion, (or maybe not shameless), I should mention that I have co-authored a book on this very topic.  If you think that you might benefit from some reading on the topic, try this link: Relationships That Work, Work That Matters

Do your best to fix those crazy-making relationships. You spend too manymnay hours of your life at work to be unhappy there. Really…

If you’d like workplace success coaching, visit my web site and schedule a coaching information session to get started. No More Drama At Work.com

 

 

Being Kinder Than Necessary April 28, 2014

Posted by Ann Bertorelli in Coaching, workplace success.
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I was dusting the top of my TV yesterday (something I do fairly regularly, honest). I moved a wooden decoration that I keep on top of the TV which says “Be kinder than necessary.” And since I was thinking about my next blog post, I put two and two together and thought that sentence would make a great theme for a blog post—hence the words that follow.

People are not always thrilled to be at work.

People get cranky at work. It happens to the best of us. We are often working when we’d rather be playing. Or we’re under a lot of stress to do more with less. Or we just don’t like the people we are forced to work with. Or our boss is a real shit….and the list goes on. So since we do get cranky, work relationships can get strained and stay that way.

Working with a good community of people makes for high job satisfaction.

That said, I recently did a little research on what makes for high work satisfaction and guess what. A good community of people to work with ranks right up there—often number 2 or 3 on the list. This leads me to the startling conclusion that to be happier at work it’s best to get along with those with whom we work. (Notice I refrained from putting ‘with’ at the end of that sentence?)

That’s where the advice, “Be kinder than necessary” comes in. Here are some of my suggestions about bringing it to your work life. I’m not suggesting that you shouldn’t use it in your personal life; it’s just that my suggestions pertain to work. Remember I’m a workplace success coach (shameless self-promotion)

So here goes…

· Refuse to engage in negative third party conversations about anyone. There is nothing that destroys trust faster than when someone finds out you’ve been criticizing them behind their back. And while we’re on that subject, how do you think the people you are talking to feel about that? They are maybe thinking that you’ll be bad-mouthing them behind their backs the next time you get the chance. Make it a policy to keep your opinion to yourself unless you are specifically asked to give feedback or unless withholding your assessment would have disastrous results.

· While we’re on the subject of feedback, when you are asked for feedback, try engaging your brain before you speak. What is the most useful feedback you can give? What has precipitated the request for your feedback? How much negative feedback is helpful?

And don’t just pile on the negative stuff, try being encouraging and supportive about something the person has done—even if you have to dig very, very deep. Give feedback about something that the person can hope to change. If their voice is scratchy and annoying on the phone, perhaps you could mention something else. It’s a little hard to change the voice you were born with. And rather than a punch list of a hundred improvements, stick with the most important. Above all, give feedback the way you’d like someone to give it to you—unless you are very thick-skinned and nothing bothers you. In that case, just dial it back until you see how it’s being received.

· When you have to do something that’s ‘not your job’ do it gracefully and without editorializing. Maybe the person you are standing in for is a real screw-up or just maybe he or she is having a bad day because their elderly parent is dying. Before you rush to judgment about someone who is not measuring up to your standards, take a deep breath and be kinder than necessary about the situation.

· And on to standards. One of the things that causes us to criticize others is that they don’t measure up to our set of standards. How could they? Stop yourself for a moment or two when you’re ready to open your mouth to criticize someone. Is your way really the only ‘right’ way or is it just your way? Who made you master of the universe? Leave room for the styles and problem-solving practices of others and you may find a new and even better way of attacking a problem.

There is a whole load of ways that you can be kinder than necessary to others at work. I’ll leave it to you to figure out what they are in your particular workplace. The important thing is not what you actually do but how you do it. If you hold the intention that you are going to be kinder than necessary at work, you may (read ‘should’) find that your workplace becomes a kinder, gentler place for you too.

And after all, you deserve that.

Sure Fire Way to Improve Difficult Work Relationships October 24, 2013

Posted by Ann Bertorelli in Uncategorized.
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